CIO Southern California Summit | Mar 5, 2020 | Los Angeles, CA, USA

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Thursday, March 5, 2020 - CIO Southern California Summit

8:00 am - 8:30 am

Registration & Networking Breakfast

 

8:30 am - 8:40 am

Welcome Address & Opening Remarks

Moderated by:

Will Conaway, Former CIO & VP of Technology at Prime Healthcare, Individual View details

 
 
 

8:40 am - 9:30 am

Keynote Panel

Steering Cultural Change

An IT executive's role, goals and objectives have drastically changed over the years. Most leaders supervise teams and units beyond their IT department. Due to these changes in responsibilities, their success is measured in greater business metrics. As a result, these roles have become both more attractive and more demanding.  

Takeaways: 

  • What are the significant changes regarding the role of the IT Executive 
  • How to keep up with the changing requirements 
  • How to properly measure an IT executive's success

Moderated by:

Will Conaway, Former CIO & VP of Technology at Prime Healthcare, Individual View details

 
 

Panelists:

Sarah Richardson, VP IT Change Leadership, Optum View details

 
 

Charles Sims, Director of IT, LA Clippers View details

 
 

Cathy Bindewald, CIO, USC Marshall School of Business, University of Southern California

 
 

9:30 am - 10:00 am

Keynote Presentation

The Future of Autonomous Things

Today, we are seeing more Autonomous Things technology than ever before. As a result, functions formerly performed by humans are being replaced with AI. This technology's automation goes beyond the automation by using AI to deliver innovative behaviors that interact more efficiently and effectively with their surroundings and with their end-users.  

Takeaways: 

  • Cover the latest innovations in autonomous and networked entities for 2020 
  • Learn how these innovations will shape the different industries and business landscapes
  • Discuss the potential compromises to privacy and safety in the future of AI
 

10:05 am - 10:25 am

Executive Exchange

 

Thought Leadership

Machines Are Friends Not Foes: Cognitive Computing Accelerates the Journey

Popular movies, books and television shows typically position advanced technology as a threat to humanity and all we hold dear. Yet cognitive computing technologies such as Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing and Augmented Reality (AR) are helping CIOs and CISOs make better decisions faster. We will discuss how cognitive computing can help us navigate the acceleration of activity and decisions that we are experiencing on our digital transformation journeys. 

Takeaways:

  • New cognitive computing technologies can be unnerving and difficult to trust. 
  • Used properly, cognitive computing technologies such as AI, ML and AR can provide data to humans in such a way to enable us to better prioritize the decisions we must make and make those decisions more effectively.
 

10:30 am - 10:40 am

Morning Networking Coffee Break

 

10:45 am - 11:10 am

Executive Exchange

 

Think Tank

Bring Your Own . . . Enhancement

Over the next 5 years, it's forecasted that roughly 30% of enterprises will augment BYOD policies to include ?bring your own enhancement? (BYOE) to add focus to augmented staff members. It will be tempting for IT to try and regulate or control human augmentation technology, but the real focus should be to exploit the employee's interest in BYOE to advance the business. We are seeing manufacturing companies currently using wearables to promote worker safety, and companies in both travel and healthcare industries are using these devices to boost productivity. With these technologies constantly evolving, organizations should contemplate how these enhancements can be leveraged in both the personal and professional lives of the workforce. 

Takeaways: 

  • Impactful examples of BYOE Technology  
  • Strategies to encourage employees to use AI 
  • Critical considerations for IT's need to regulate Augmented Technology

Think Tank

Emerging Tech Offering Changes to the Workforce Landscape

The barriers are falling. Roughly 30% of the American workforce is represented by individuals with disabilities, and thanks to AI and AR this significant talent pool can more actively contribute to address the scarcity in available talent. This will bring about necessary changes in the organization ranging from the culture to the technical aspects. Food for thought: companies that employ disabled individuals hold an 89% higher retention rate, 72% rise in production and a 29% increase in profitability. 

Takeaways: 

  • How AR and AI will open the door for more employment opportunities for disabled people  
  • How new positions and technologies will alter organizational structure 
  • How AI and AR will effect hiring standards in the future
 

11:15 am - 11:40 am

Executive Exchange

 

Executive Boardroom

Navigating M&A

Augmented Analytics focus on specific areas of augmented intelligence, using machine learning to enhance how data and analytics are presented and shared. As the capabilities of this technology advance rapidly, it is pivotal to understand these advancements. 

Takeaways: 

  • Process is consistent but inconsistent 
  • Plan the detail but be flexible and nimble 
  • Embrace the change

Executive Boardroom

Becoming More Decentralized

Today, increased centralization has put the power and trust into the hands of the few big players. This, of course, raises many security concerns. The risk of disruptions and undesirable outcomes increases as centralization opens the door to exclusive possession or control of commodities and services. As a result, technologies like Blockchain implemented to create decentralized alternatives as they move computing resources away from centralized servers. 

Takeaways: 

  • Evaluating the risks of centralization on availability, confidentiality and resiliency 
  • Exploring decentralized technologies like Blockchain and edge computing that offer visibility as well as enhanced security for your organization 
  • Understand the fact or fictionalization of developing AI strategies and the cause for concern for decentralized AI models
 

11:45 am - 12:10 pm

Executive Exchange

 

Think Tank

Hyper-personalization: Using AI to Drive the Bottom Line

How organizations connect with and influence the customer is set for dramatic changes: AI identification of emotions will be the driving force behind many advertisements; the rise in popularity of wearables that track user's habits, locations and biometrics will enable detection of customer emotions and reactions; environmental and behavior indicators enable companies to establish a much deeper level of hyper-personalization within the customer's experience. Companies that successfully apply these trends to gather and make use of data will increase sales and drive revenue, but there is a new industry standard for also being hyper-transparent with consumers about the data that is being collected and how it is being used. 

Takeaways: 

  • How AI has become a critical part of the advertising industry 
  • How emotional prediction technology will help companies hyper-personalize their offerings 
  • What companies need to consider to succeed in balancing hyper-personalization with being more transparent about data collection

Think Tank

The Internet of Things (IoT) Meets the Internet of Behaviors (IoB)

We are approaching a point where individual activities tracked by IoT devices and systems will be recorded digitally by an "Internet of Behavior" (IoB) to influence benefits and service eligibility for people across the world. The idea behind IoB is to be able to digitally link a person with their actions. For example, connecting your identify by way of facial recognition with an activity such as renting a car will be tracked digitally. In addition, IoB will also be used to influence specific behaviors. For example, Progressive's Snapshot and Allstate's Drivewise offerings monitor and record a driver's behaviors and in turn offer higher or lower rates based upon those behaviors. However, there have been concerns raised over the ethical implications of spreading this technology to social services (i.e. schools or assisting living) in an attempt to compensate or discipline certain behaviors. 

Takeaways: 

  • How the internet of behaviors delivers a digital replication of consumers' actions 
  • Strategies and considerations leveraging facial recognition software for everyday verification 
  • What are the concerns regarding the ethics of IoB, and are they valid?
 

12:15 pm - 12:40 pm

Executive Exchange

 

Executive Boardroom

AI-Driven Development

Due to market shifts, the need for collaboration between professional data scientists and application developers is no longer necessary. Today, professional developers can operate alone using predefined models to deliver the top, AI-enhanced solutions. These models allow for developers to utilize tools tailored to integrating AI capabilities into your organization's solution. 

Takeaways: 

  • Learn more about how to utilize predefined AI integration models 
  • Learn how to apply AI to various data sciences, application development and testing functions 
  • Understand the potential benefit of self-governing programs over large data sets

Executive Boardroom

Data to Experiences (D2X): From Storage to Story

For over a decade, organizations have had a hard time organizing and using data to their advantage. As society digitally evolves, the types and amount of data have increased exponentially. User expectations have never been higher, and technology has advanced to the point where we have reached the end of Moore's Law in processing speed. Now it's time to look at things differently. To approach things strategically, starting with the data in a human-centered manner. To build products with modern ingenuity leveraging the capabilities technology now provides. To build a Decision Intelligence Platform that allows executives to make better, faster and fewer decisions.  

Takeaways: 

  • Reflect on where we are in the Eras of Digital Innovation and what we have learned so far
  • Discover the challenges organizations face with data and AI initiatives 
  • Solve the problem on how to get started providing a different mindset around how to build a data solution
 

12:40 pm - 1:40 pm

Networking Lunch and Keynote

2020 Focus: The People

Successful IT executives focus on the people. It's important for IT executives to partner with UX, HR and employee experience teams to aid with the shift in workforce dynamics, bringing emerging technologies or AI interactions to high-value business engagement. 

Takeaways: 

  • Strategies for success through focus on the business software user 
  • How employee training contributes to software success 
  • Case studies for success building business engagement in the IT team
 

1:45 pm - 2:10 pm

Executive Exchanges and Networking

 

2:15 pm - 2:40 pm

Executive Exchange

 

Think Tank

Cryptocurrency Gains Accessibility and Popularity

More and more marketplaces and platforms are beginning to accept cryptocurrency as a form of payment. As this trend continues to rise, there will be a major movement to mobile-accessible cryptocurrency accounts. As trading partners surface in areas that were inaccessible capital markets before, these accounts will also propel e-commerce. It is estimated that by 2025, 50% of people will have and use a mobile-accessible cryptocurrency account. 

Takeaways: 

  • How is cryptocurrency becoming normalized?
  • Considerations for secure access to cryptocurrency accounts as a vital user support strategy 
  • By 2025, nearly 50% of the world will use a cryptocurrency of some kind

Think Tank

The Latest in Blockchain

Entire industries are reshaped with the implementation of blockchain due to its promise to enable trust, provide transparency and reduce friction, as well as lowering costs and improving cash flow. Currently, financial institutions, governments and many other institutions have a centralized trust model that adds delays and friction costs to its transactions. Consumers are warmly welcoming blockchain and its ability to provide an alternative trust model and removing the need for central authorities in monitoring transactions. 

Takeaways: 

  • Cover the latest advancements in blockchain implementations 
  • Reasons why it is significant to at least begin evaluating blockchain even if you're not looking to implement it immediately 
  • What roadblocks your organization may run into with blockchain implementation
 

2:45 pm - 3:10 pm

Executive Exchange

 

Thought Leadership

Designing the Digital Workplace

Employees are consumers of digital technologies such as IoT, AR and VR. The plethora of mobile devices has enabled them to work where they want and when they want which has raised the bar on employee expectations for tools and capabilities from their employers. In order for companies to retain the best and get the most out of their employees, it is vital to design and continually update the digital workplace. We will discuss the current trends as well as share case studies of successful digital workplace implementations.  

Takeaways:

  • Highly skilled employees will demand a mobile and efficient workplace
  • Keeping these skilled employees fully engaged and passionate about your company is critical to achieving the desired digital transformation
 

3:15 pm - 3:40 pm

Executive Exchange

 

Think Tank

Keeping Pace with Innovation, Chronologically and Economically

Today's digital evolution will take major enterprises twice as long and cost twice as much as initially anticipated. Companies will struggle with digital innovation as they realize the associated challenges, and the true cost of modernization. As such, leaders in smaller and more agile organizations have a great opportunity to be first to market, while those in larger organizations suffer through uninspiring, and potentially career limiting, short term results. 

Takeaways: 

  • How to deal with the fact that digital innovation is not cheap or quick 
  • Strategies for success in implementation planning 
  • Lessons learned from smaller organizations, where they have an easier time testing out new technology

Think Tank

Data 2020, The Duality of Fueling AI and Addressing Data Risk

This year will offer a wake-up call for many, as the overall cost of getting data wrong will be realized. CIOs will be pulled between business growth strategies focusing on AI and the increasing cyber-imperative of addressing the critical data risk issues. As data is sourced from a complex portfolio of applications; successful transformations will need to balance convincing gatekeepers to say yes, the use of intelligent automation to deliver compelling initiatives for data cleansing, integration, and management, and the overall IT support of the exponentially increasing demand for data overall. Successful leaders will need to leverage concepts like technical debt to deliver the budget increases they need to deliver and manage the potential that data represents. 

Takeaways: 

  • A technical debt view รข?" how mishandling data drives financial cost 
  • How AI improves predictability in safeguarding data 
  • IT teams can be more effective at cleaning and organizing data
 

3:40 pm - 3:50 pm

Afternoon Networking Coffee Break

 

3:55 pm - 4:20 pm

Executive Exchange

 

Thought Leadership

Governance to Guidance

In the past, architecture choices, ensuring quality, and security and compliance technologies were the ways to enforce governance through tollgates, centralized approvals, and silos. Moving away from Governance model to a Guidance Model can be very powerful for your organizations. 

Takeaways: 

  • Learn the impact a guidance model can have 
  • Learn what guidance looks like. 
  • Learn some approaches you can take to provide guidance.
 

4:25 pm - 4:50 pm

Executive Exchange

 

Innovation Partner Showcase


 

4:55 pm - 5:00 pm

Closing Remarks


 

5:00 pm - 6:30 pm

Summit Happy Hour